Return Policy: Tauer & Johnson Footwear stands behind the quality of all the products we sell. Tauer & Johnson Footwear must authorize all returns. Merchandise may not be returned for credit without prior authorization. You may request a return authorization by writing, by fax, or by telephone. When requesting authorization from Tauer & Johnson, please include a specific statement explaining the reason for the return. Returns shipped collect or arriving without prior authorization will not be accepted. We reserve the right to inspect the return to determine if in fact a manufacturing defect may exist with the product. Defect claims must be made within 30 days of receipt by ordering dealer. All other claims must be made within 10 days of receipt. All defective returns must be pre-authorized. If merchandise is unsuitable for resale it will be returned.